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Each piece of our jewelry is handcrafted and therefore delicate. Please use appropriate care to enjoy our jewelry for a long time. We believe that most of your questions will be answered below, but please email showroom@colleenmauerdesigns.com or call 415.637.7762 if we have not!
MY CMD JEWELRY ISN'T QUITE AS SHINY AS IT USED TO BE - HOW DO I CLEAN IT?
We offer free lifetime cleaning on all of our jewelry so please contact us and we'll give you more information on next steps. You can also purchase shiny or matte finishing cloths to bring your pieces back to their original sparkle at home. If you aren't sure which finish your jewelry had, check out this blog post and contact us if you have any questions.
MY JEWELRY TARNISHED RATHER QUICKLY, ANY TIPS?
If you live in an area with a lot of humidity, jewelry tends to tarnish faster in these conditions. When you’re not wearing your piece, be sure to store it in a bag or pouch to protect it from any moisture. Please also be sure to not store your jewelry in areas of your home that are susceptible to moisture, such as the bathroom. We also sell shiny or matte finishing cloths to restore the finish of your jewelry.
MY OXIDIZED (BLACK) RINGS HAVE FADED – CAN YOU RE-OXIDIZE THEM?
Yes! We offer free lifetime re-oxidizing services for our rings. Please note, oxidation lasts longer on some people than it does for others. Contact us and we’ll get you more information on the next steps. We also have a DIY oxidation kit that contains several treatments to reoxidize your jewelry at home.
THE OXIDIZED (BLACK) COMPONENT OF MY NECKLACE, BRACELET OR EARRING HAS FADED – CAN YOU RE-OXIDIZE THEM?
Yes! We offer free re-oxidizing services for all our jewelry. Please note, if the re-oxidation requires that the necklace is completely disassembled, there will be a charge of $20 to re-oxidize the piece. Most of our jewelry can be re-oxidized without disassembly.
CAN I SWIM IN MY JEWELRY?
We recommend that you never wear your jewelry in chlorine, the ocean or the shower. However, if you do wear your jewelry in the shower, please be sure that your jewelry is completely dried afterwards to avoid tarnishing.
CAN I SLEEP IN MY JEWELRY?
We do not recommend that you sleep in your CMD jewelry. However, if you find it comfortable to sleep in it, do so at your own discretion.
HOW DO I STORE MY JEWELRY?
When you're not wearing your piece, be sure to store it in a bag or pouch to protect it from any moisture. Please also be sure to not store your jewelry in areas of your home that are susceptible to moisture, such as the bathroom.
