Shipping & Returns
If you are, for any reason, unhappy with any item that you have purchased from Colleen Mauer Designs, you may return or exchange it to us within 14 days of receipt for a full credit or a new piece. HOLIDAY GIFTING POLICY: To help ease the stress of holiday shipping, we are extending the time frame to return/exchange an item. Any item purchased from November 28th – December 23rd, 2017 can be returned or exchanged by January 15, 2018 as long as the piece remains unworn and in the original packaging.
After all, we want you to be absolutely in LOVE with your new CMD jewelry. We do only accept returns and exchanges for purchases from our online store or when purchased directly from CMD at our Valencia Street Studio. Products purchased through other CMD retailers must be returned/exchanged to the retailer and are subject to the retailer’s individual store policy. Unfortunately, we cannot accept returns or exchanges on any sale items, special orders or international orders. Items must be unworn and with their original packaging and in perfect condition when returned or exchanged. Items must be shipped via USPS or UPS and insured for their full value. Shipping charges are not credited and return shipping will be paid by the customer.
To return or exchange an item, please send a note on our contact form or call +1(415) 637.7762 to request a return authorization number, otherwise known as an RA number. Items will not be accepted for return or exchange without an RA number. Once you have your unique RA number, please mail returns/exchanges to:
Colleen Mauer Designs
RA# (insert your unique RA number here)
1406-B Valencia Street
San Francisco, CA 94110
It is advised that you please insure the package for the full purchase amount. Colleen Mauer Designs is not responsible for items damaged or lost in transit. Credits will be refunded upon receipt of the item via the original method of purchase. If there is a difference in price for your exchange, we can refund your card for the difference. Typically, refunds are reflected on your statements within 5-7 business days. Refunded credits do not include shipping costs. You will be notified via email once the return is processed.
CMD Shipping + Delivery
All online orders will ship within 2-8 business days to all 50 states. We use USPS Priority Insured Mail for all orders and insurance is based on the value of the piece(s) that we will be shipping to you. Expedited service is also available for an extra fee. Our shipping costs for the contiguous United States are listed here.
CMD ships internationally via USPS. Please note import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to purchase.
Table Rate (Best Way):
USPS Priority Insured Mail — this method takes 1-2 business days within California and 2-4 business days outside of California (excluding Hawaii, Alaska, Puerto Rico). Please call +1 (415) 637.7762 for information on shipping to HI, AK or PR for a more accurate estimate of
Express Rate (Fastest Way):
USPS Express Insured Mail — this method is guaranteed for next day arrival as long as we receive your order in by 8am PST. For example, if we receive your order by 8am PST, your order will ship the same day and will arrive the next day by 12pm noon. Alternately, if you order your item after 8am PST, your order will ship the next day and will arrive the following day by 12pm noon. For example, if you place your order at 11am on a Tuesday, your order will ship on Wednesday and it will arrive by 12pm on Thursday. SPECIAL NOTE: We do not ship on holidays or weekends — we only ship Monday through Friday from our San Francisco headquarters. Please send a note on our contact form or call us at +1(415) 637.7762 with any questions about expedited shipping.
Are you local and would like to save on shipping? We offer a store pick-up, where you can pick up your purchase from the CMD HQ & Studio during our regular business hours — we will notify you where and when you can pick up your package. Once we receive your order, we will email you the date that your purchase will be ready for pick up. You can pick up your order anytime after the assigned date — at your leisure! We are located at 1406B Valencia Street in San Francisco. Our hours are: Tuesday-Saturday, 11am-7pm PST, Sunday 11am-5pm, and Monday by appointment only. SPECIAL NOTE: please bring identification when come to pick up your purchase. We appreciate your support and look forward to seeing you at our studio!