Policies

CMD’s Hours:

Monday, by appointment
Tuesday – Saturday, 11am-7pm

*special note: Colleen is not always available at the CMD Showroom. To ensure the opportunity to meet with her, be sure to make an appointment by sending a request on our contact form or by calling +1(415) 637.7762.

 

Customer Service:

Please direct all questions and inquiries via email in our contact form or call us during our business hours at +1(415) 637.7762. Our regular office hours are Monday – Saturday, 11am – 7pm PST.

Taxes:

All orders that ship within California are subject to an 8.75% sales tax.
Customers Outside the United States:
We welcome international orders. For an estimate of international shipping charges, please contact info@colleenmauerdesigns.com. All international buyers are responsible for any taxes, customs and duties that may be assessed by their government.

Order confirmation:

After placing an order, you will receive an email confirmation with your ship date and any other important information you may need.

Shipping:

All orders ship via USPS Priority Insured mail at a table rate where the insurance will be based on the value of the packages contents. All of our jewelry will typically ship within 1 week of placing your order. Expedited shipping (quickest way is available upon request. If you add expedited shipping to your order, your order will ship the next business day and will arrive one day after that. For example, if you place your express shipping order on a Monday, it will ship on Tuesday and will arrive before noon on Wednesday.

Custom orders:

We make all of our pieces by hand in our studio. Therefore, some pieces can be customized upon request (such as chain lengths, bangle sizes, ring sizes, etc.) If you would like to customize a piece, please contact us at info@colleenmauerdesigns.com and we are more than happy to make this happen. Please keep in mind that all custom order are final sale.

Shipping/Handling charges are as follows for all orders:

USPS Priority Mail (Best Way):
under $100 – $8 per shipment
$100 – $200 value – $9 per shipment
$200 – $300 value – $11 per shipment
$300+ value – $12 – $20 per shipment
USPS Express shipping (Fastest Way):
under $100 – $19 per shipment
$100 – $200 value – $20 per shipment
$200 – $300 value – $21 per shipment
$300+ value – $21 – $25 per shipment

Product Care:

Each piece of our jewelry is hand-crafted and therefore delicate. Please use appropriate care to enjoy our jewelry for a long time. The majority of our collections consist of 14k gold fill and sterling silver & can be cleaned with a polishing cloth or jewelry cleaner. Please note that 14k gold fill and sterling may darken or tarnish with normal wear. We recommend gently wiping the metal surface with a polishing cloth. CMD offers life-long cleanings on all of our jewelry as well as chain replacements, which range from $25 – $40. Oxidized (black) silver jewelry may lighten in color over time. If you buy an oxidized piece, please know that oxidation fades over time, especially when friction is applied. Would you like your jewelry piece re-oxidized? No problem. Simply email info@colleenmauerdesigns.com or call 415.637.7762 to make an appointment.